Privacy Policy

Last updated: January 30, 2026

ECS WhatsApp Chat ("the App") is provided by Ecodesoft.com ("we", "us", or "our").

This Privacy Policy describes how we collect, use, and protect personal data when merchants install and use our App in connection with their Shopify store.

Information We Collect

When you install the App, we may collect the following information:

• Store information such as store name, domain, and email address
• Admin user information such as name and email
• Data required for the App to function, including themes and products
• App usage data such as logs and error reports

How We Use Your Information

We use the collected data to:

• Provide and operate the App’s features
• Improve and maintain the App
• Provide customer support
• Comply with legal requirements

Data Storage and Security

All data is stored securely using industry-standard security measures.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

Data Retention and Deletion

We retain your data only for as long as necessary to provide the App’s services.

When you uninstall the App, we delete or anonymize your data within 60 days, unless required by law to retain it.

Third-Party Services

The App may use third-party services (such as hosting or analytics providers) strictly to operate and improve the App. These services only access data necessary to perform their functions.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us.